Information We Collect from You
We process your personal information only with your consent or as needed to provide you Services. We may also use your personal information to comply with legal obligations, operate our business, protect the vital interests of you, our customers, or the public, or for other legitimate interests of Brixos as further described below.
We share your information with our partners, service providers, contractors, agents and third party vendors as they need it to fulfill Services or orders, or for other requests you make of BRIXOS. We may also share your information to comply with law or for other legitimate interests.
How We Store and Secure Your Information
Accessing and Updating Your Information
You can access, get copies of, delete, change or correct your personal information, or request changes to our use of your personal information by using the contact information below.
Additional Privacy Information
In general, we receive and collect all information you provide via the Services, including through website input fields (including advertisements), phone, email (including email campaigns), web chat, or in other such ways, when you register an account, when you request a quote or other information, when you submit or respond to a quote, or when you fill out forms. This list is illustrative, not exhaustive. This includes personal information that can identify or relates to you, including but not limited to your first and last name; credit card information; home or business telephone number; IP, home, business or mailing, and email addresses; demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers); date of birth; insurance information; photographs; information about your project, request or need; video or audio files; in certain circumstances, payment and/or identity verification information; and/or any other content you include in communications with other users through the Services or communications with us. It may also include information specific to services you are requesting or offering through the Services, such as a business name, service description, qualifications and credentials. You have the choice on what information to share and the services you want to engage. You can choose not to provide information to us, but in general some information about you is required in order for you to access certain functionality of the Services, such as those mentioned above or for tracking your preferences, subscribing to a newsletter, or initiating other such actions.
We also may periodically obtain information about you from affiliated entities, partners, service providers and other independent third-party sources and will add it to our database of information. For example, we may receive updated delivery and address information, purchase history and demographic information from our service providers.
We may collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau, or information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may combine information that we collect from you through the Services with information that we obtain from such third parties and information derived from any other products or services we provide.
Through non-affiliated third parties, we may also collect information that demonstrates the occurrence of an off-Service communication between a customer member and a service member in order to ensure accurate charging of fees imposed upon service members and to enforce the Terms of Service. Except as explicitly stated herein, we will not collect or store the contents of any off-Service communication between a customer member and a service member.
If you send text messages with a customer member or service member using the telephone number for that member available on the Service, we may use a third-party service provider to track these text messages. We track these text messages for fraud prevention, to ensure appropriate charging of fees, to enforce the Terms of Service, and for quality and training purposes. As part of this process, Brixos and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message.
If you install our mobile app, we may ask you to grant us access to your mobile device's geolocation data. If you grant such permission, we may collect information about your precise geolocation, and we may use that information to improve the Services, including providing you with location-based features (e.g. for identification of professional services available near you). To deliver customized content and advertising, we may share your location information with our agents, vendors, or advertisers. If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details. If you disable certain functions, you may be unable to use certain parts of the Services.
More specifically, we may use your personal information to:
We may display information related to your business, including your name or your business’s name, publicly on your profile, except to the extent we tell you we will not display such information. If the information you provide us upon signing up for an account differs from the information you provide us as part of the verification data we collect, we have sole discretion in determining which information will be displayed publicly on your profile.
We share your information with our partners, service providers, contractors, agents and third party vendors as needed to fulfill Services. Please note that our service providers may contact you as necessary to obtain additional information about you, facilitate any use of the Services, fulfill orders, or respond to a request you submit.
Third-party vendors who provide product, services or functions on our behalf may include business analytics companies, customer service vendors, communications service vendors, marketing vendors, and security vendors. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of the Services, or provide online advertising tailored to your interests.
We also may share your information:
Other than as set out above, we will attempt to notify you when your personal information will be shared with third parties.
Personal Information You Post in Public Areas. When you post a message in a Brixos forum, chat room, review, or customer feedback, the information you post may be accessible to other users of the Services and the public. If you post personal information anywhere on the Services that is accessible to other users or the public, you are advised that such personal information can be read, collected, used, or disseminated by others and could be used to send you unsolicited information or for other purposes. Accordingly, you assume full responsibility for posting such information and agree that Brixos is not responsible in any way for personal information you choose to post in these public areas.
Aggregated Information. We may publish, share, distribute, or disclose personal information that has been aggregated with information from other users or otherwise de-identified in a manner that does not allow such data about you to be separated from the aggregate data and identified as originating from you, to third parties, including Brixos partners, sponsors, and advertisers. Such information may help Brixos identify and analyze training, demographic, and psychographic trends and information, and report to third parties how many people saw, visited, or clicked on certain content, areas of the Services, ads, or other materials. We may also use such data for research purposes.
BRIXOS takes technological and organizational measures to protect your personal information against loss, theft, and unauthorized access, use, disclosure or modification. For example:
We rely on Twilio’s, Heroku’s, Hasura’s and Cloudinary’s security programs to protect personal information while stored in their respective controlled facilities. For more information on Twilio’s security practices and processes, please see https://www.twilio.com/security. For more information on Heroku’s security practices and processes, please see https://www.heroku.com/policy/security. For more information on Hasura’s security practices and processes, please see https://hasura.io/docs/1.0/graphql/manual/security-disclosure/index.html#. For more information on Cloudniary’s security practices and processes, please see https://cloudinary.com/privacy.
Brixos complies with applicable data protection laws, including applicable security breach notification requirements.
Data Transfer. Our databases are currently located in the United States. Brixos makes no claim that its Services are appropriate or lawful for use or access outside the United States. If you access the Services from outside the United States, you are consenting to the transfer of your personal information from your location to the United States. You are solely responsible for complying with all local laws, rules and regulations regarding online conduct and access to the Services. By sending us your information, you further consent to its storage within the United States.
Collection of Data from Children. The Services are not directed to children, and you may not use the Services or provide any personal information to Brixos if you are under the age of 13 or if you are not old enough to consent to the processing of your personal information in your country.
Your California Privacy Rights. California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please e-mail us or write to us at the addresses below. In addition, if you are a California resident (as defined by the California Consumer Privacy Act), you may have certain rights. For more information, please refer to the below Privacy Notice for California Residents for further information for California residents.
How to Contact Us. You can call us at (800) 988-7156, e-mail us at [email protected] or write to us at Brixos, Inc., Attn: Privacy Dept., 1360 Post Oak Blvd., Suite 2400, Houston, Texas 77056. Depending on where you are located, you may also have a right to complain to your local data protection regulator.